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Refund and Returns Policy

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange. To be eligible for an exchange your item must be unused and in the same condition that you received it. You must also have the original packaging and receipt/order number.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds (given in the form of exchange) are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds/Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account with Dyanna Dreams.

Late or missing refunds
If you haven’t received a refund yet, first check your email. Then contact us directly.

Sale items
Only regular priced items may be returned for exchange. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dyannadreams@gmail.com and send your item to the address we provide you.

Shipping returns

To return your product, you should mail your product to 7288 HWY 26 STAYNER, ONTARIO, CANADA L0M1S0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at dyannadreams@gmail.com for questions related to refunds and returns.